Contacting The AOL Security Team

AOL takes security very seriously. Our goal is to address security issues related to AOL and its brands that involve our customers, products, or services as quickly as possible. The AOL Security Team is responsible for responding to security-related incidents and vulnerabilities. We welcome the assistance of security experts and researchers to help us protect AOL and its customers by giving us the opportunity to review and address potential security incidents or vulnerabilities before they are publicly disclosed.

This page is only for Security Researchers seeking to contact the AOL corporate security team.

AOL Member Accounts

If you are an AOL member seeking account or technical assistance, including security issues related to a specific account, please contact the appropriate team:
You should contact AOL ACCOUNT SUPPORT if:
  • Your consumer account requires a password reset
  • You need to change consumer contact or billing information
  • You believe your consumer account has been compromised
  • You require legal support from AOL
You should contact AOL TECHNICAL SUPPORT if:
  • You require technical assistance on your consumer account
  • You require assistance to upgrade your computer or software due to security alerts
  • Your issue is not directly related to a security vulnerability
  • You require additional information about a recent security notification or event

Mail Delivery Issues

If you are having issues related to the delivery of email:
You should contact AOL POSTMASTER TEAM if:
  • You require technical assistance regarding delivery of mail to AOL.
  • You are recieving unwanted messages

When to Contact Our Security Team

You should contact the AOL Security Team if:

How We Respond

The AOL Security Team is a carefully selected group of AOL employees with extensive information security experience. No external or third parties have access to submitted information.

Email sent to secvuln [at] teamaol.com is reviewed by a member of our team. A response will be only provided for security matters related to AOL (and AOL Brands) products or services. For issues with AOL Member accounts, please refer to the "AOL Member Accounts" section above to receive assistance.

Any information you share with us about security issues that are not public knowledge is kept confidential within AOL and will not be shared with any third-parties without your permission.

How to Contact Us Securely

The AOL Security Team uses a GNU Privacy Guard (GnuPG or GPG) key to secure communications. Mail sent to secvuln [at] teamaol.com can and should be encrypted with this public key. This key is rotated periodically. The most current key will always be posted on this page.

Download: AOL Key Fingerprint: 1FE3 6AA9 DB0B B77A A0CA 9DAC E676 B22C BD52 8612

Please do not send messages encrypted with this public key to any email address other than secvuln [at] teamaol.com.

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